What if my payment was not credited to my account?

If you paid with a check, send a copy of the front and back of the cancelled check along with a letter of request that we research your misapplied payment.  Fax, mail or email the documentation.

If payment was made with cash, send the original receipt (copies not accepted) with a letter of request that we research the payment.  Mail or hand deliver the documentation.

If payment was made via the town's online payment center, please contact the office @781-246-6386 or provide a copy of the confirmation email as a result of the online transaction. 

If you paid with your bank's online banking and your payment is not credited to your account within two weeks, a written request for research must be accompanied by a copy of the cancelled check, both front and back of the check.  Your online transaction with your bank produces a paper check without the remit portion of the tax bill.  That paper check is posted manually to the "account/bill number" provided on the check and that information generallly is not correct.  Fax (281-224-5075), email or mail the documentation to P.O. Box 269, Wakefield, MA 01880.  In the future do not use your bank's online banking to pay the bills from the municipality.