Health Department

2017 Wakefield Teen Health & Safety Guide

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Interface Referral Services - Available to All Wakefield Residents

(Wakefield) - After two years, over 150 people have utilized and benefitted from the Interface Referral line, a financial contract split by the Town of Wakefield and the Wakefield Public schools.

  • The INTERFACE Referral service is a confidential mental health resource and referral Helpline that our community has contracted with to help children, adults, and families become connected with mental health and wellness resources. Wakefield residents can call to consult with a mental health professional about resources and/or receive personalized matched referrals (based on insurance, location, type of provider needed, and availability).
  • The Health Department, Wake- Up Coalition, and Wakefield Public Schools Behavioral Health Team worked to bring this resource to the community due to the countless individuals and parents who reported barriers to accessing the services they needed.
  • “This service is something that can be used by anyone, a parent who wants to seek care for a seven year old with anxiety, a young adult who struggles with substance use, a married couple who needs couples counseling, or someone worried about an elder parent who is showing signs of depression,” stated Catherine Dhingra, Wakefield Health Department.
  • “I have referred many families to Interface. It makes what can be a stressful situation easier for parents to have a resource that removes the roadblock of making phone call after phone call to find therapy for their child or themselves.” Jennifer Hart, Galvin Middle School
  • The process begins with an in-take call that takes 15-20 minutes. When someone calls, they will speak with a resource and referral counselor and will be asked to complete a confidential intake.
  • The caller will be asked for some basic contact information, information about the individual or their child, insurance information, availability to meet with someone, and general information about what the individual is concerned about.
  • Each caller will receive a case number to keep the process confidential. The INTERFACE counselors will begin a search for a match by utilizing a tailored search process in the database, as well as other resources to find the service the caller has requested. The INTERFACE Referral Helpline is committed to making a match within two weeks of receiving the intake (although it is often much sooner), and counselors usually provide individuals or parents with 2-3 matches.
  • INTERFACE counselors remain in touch with callers until the individual feels that a good match with a clinician is made.
  • There is no limit to how many times an individual or family can use this service.
  • The Helpline is available to Wakefield residents & students only (some exceptions can be made).
  • The helpline is open Monday-Friday 9am-5pm at 617-332-3666 X1411 or 1-888-244-6843 X1411.
  • To learn more about this program or to see other communities currently contracting with this service visit:

Information on the website includes the following topics:


Staff Contacts

Name Title Phone
Ruth L. Clay MPH Health Director (781) 246-6375
Jennifer Keough Senior Health Inspector (781) 246-6375
Karen Cronin, R.N. Public Health Nurse (781) 979-4129
Catherine Dhingra DFC Grant Coordinator (339) 203-5034
Kara Showers MIM Grant Coordinator, YAT Coordinator (781) 246-6375
Cindy Luongo Principal Office Assistant (781) 246-6375
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